Overview

At SinCity Gardens, we are dedicated to providing you with the highest quality cannabis products and excellent customer service. If, for any reason, you are not satisfied with your purchase, this Refund and Returns Policy outlines our procedures and guidelines for refunds and returns.

1. Eligibility for Refunds and Returns

To be eligible for a refund or return, the following conditions must be met:

The request must be made within [number] days from the date of purchase.
The product must be in its original, unopened packaging unless it is defective or damaged.
The product must be unused and in the same condition as when received.

2. Refunds

a. Defective or Damaged Products:
If you receive a product that is defective or damaged, please contact us within [number] days of receipt. We will provide instructions on how to return the product. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number] business days.

b. Change of Mind:
If you change your mind about a purchase, we are unable to issue refunds for products that have been opened. However, you can contact us within [number] days of purchase to discuss available options such as exchanges or store credit.

3. Returns

a. Defective or Damaged Products:
To return a defective or damaged product, please contact us within [number] days of receipt. We will provide instructions for returning the product. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, we will replace the product or issue a refund, as per your preference.

b. Change of Mind:
For returns due to a change of mind, we can accept unopened and unused products within [number] days of purchase. You are responsible for the return shipping costs. Once we receive the returned item and confirm that it meets the eligibility criteria, we will issue a refund or store credit, as per your preference.

4. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

SinCity Gardens
123 Cannabis Street
Washington, D.C. 20001
United States
Email: info@sincitygardens.com

Please provide your order number and a detailed description of the issue when contacting us about refunds or returns. We are here to assist you and ensure your satisfaction with our products and services.

Your trust and satisfaction are of utmost importance to us, and we strive to make the refund and return process as straightforward and transparent as possible. Thank you for choosing SinCity Gardens.